Introduction and Communication with a Person with Disabilities has Its Specifics. The rules provided below were developed in the USA and are recommended for use by both government officials and entrepreneurs working in the service industry. These rules are published on the website of the Mass Information Institute of Ukraine.
Introduction and communication with a person with disabilities have their specifics. The rules provided below were developed in the USA and are recommended for use by both government officials and entrepreneurs working in the service industry. These rules are published on the website of the Mass Information Institute of Ukraine.
As a person with a disability, I would like to emphasize that this list of rules is relevant for introductions. These rules are not exhaustive and may also depend on the individual's character.
10 General Etiquette Rules for Communication with People with Disabilities
(Developed by Karen Meyer, National Center on Accessibility, USA)
1. When speaking to a person with a disability, address them directly rather than their companion or sign language interpreter, if present during the conversation.
2. When introduced to a person with a disability, it is entirely natural to shake their hand - even those who have difficulty moving their hand or use a prosthesis can shake hands - right or left, whichever is acceptable. However, it is advisable to ask for permission before any tactile contact. A person's body is part of their personal space.
3. When meeting someone who is blind or has limited sight, be sure to introduce yourself and the others who are with you. If you are engaged in a group conversation, remember to explain who you are addressing at any given moment and introduce yourself.
4. If you offer assistance:
A) Wait for the person's consent to help.
B) Then ask about the steps you should follow.
This sequence can be altered if the person with a disability requests assistance or if there is a health-related urgency.
5. Address children with disabilities by their names, just as you would with other children, and address teenagers with 'you,' as you would with adults.
6. A wheelchair is part of a person's personal space. Leaning on it (the wheelchair) is considered impolite, just like intruding into a private home.
7. When conversing with a person who has speech difficulties, listen carefully. Be patient, wait for them to finish their sentences on their own. Do not correct them or finish their sentences for them. Never pretend to understand if you do not. Repeat what you have understood; this will help the person respond to you, and you to understand them.
8. When speaking with someone who uses a wheelchair or crutches, position yourself so that your eyes and the person's eyes are at the same level. This will make communication easier for both of you, and the person will not have to strain their neck.
9. To get the attention of someone who is hard of hearing, wave your hand or tap them on the shoulder. Look directly into their eyes and speak clearly. Keep in mind that not all individuals who are hard of hearing can read lips. When speaking to those who can, ensure that there is adequate lighting on your face and avoid obstructions like food, cigarettes, or hands.
10. Do not worry if you accidentally make a mistake, such as saying, 'See you later' or 'Have you heard about this?' to someone who cannot see or hear."
Translation of Article 47, Methodical Guide; K - 2015.
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